Frequently Asked Questions


What is family literacy?

Family literacy is a proven intergenerational approach that improves the literacy, language and life skills of both parents and children. Learning together, families discover new pathways to success. To read more about family literacy, click here.

Can NCFL send me free resources that will help me to support family literacy at home or in the classroom?

There are a wide variety of resources that you can access for little to no cost via NCFL’s website. Many are free for you to print and others you can order online. Whether you’re a parent, an educator or a supporter there are resources available to fit your needs. Check out our Family Resources and Educator Resources pages to find what you’re looking for.

How do I make a donation?

There are many different ways in which you can make a donation to NCFL. If you have a question about an individual donation, a tribute donation, scheduling a repeat or monthly gift, making an in-kind donation, awarding a grant or funding, or transferring a stock, please visit How to Support Family Literacy and explore all the ways you can make a gift to NCFL.

How can I make a book donation?

NCFL gladly accepts donated books for the use of its many families in various programs. An even better donation you can make, however, is to give your used books to Better World Books on behalf of NCFL. When those books are sold a portion of the proceeds will be given to NCFL so that we may continue to help parents and children in need. To find out more about this initiative, visit www.betterworldbooks.com.

Will I get a receipt for my donation?

NCFL will send an acknowledgement letter to thank you for your donation. If you donate online, the acknowledgment will arrive via email. If you donate through the mail, you will receive your acknowledgment via traditional post.

Will my donation be used wisely?

NCFL is proud to say that we only use 3 percent of our funds towards additional fundraising and administrative costs. The rest goes to where it should: toward helping families struggling with low literacy. NCFL has also earned the Better Business Bureau’s charity seal, a designation that confirms our compliance with BBB’s standards. Please check out our rating at www.charitynavigator.org to view our outstanding record of efficiency.

Is my donation tax-deductible?

Since NCFL is a 501(c) (3) charitable organization, all donations to NCFL are tax-deductible.

How can I influence educational policy?

Like any important social issue, family literacy needs your support so that families’ lives can continue to benefit from organizations like NCFL. You can learn about current legislation that affects literacy programming in the Policy & Advocacy page. Be sure to contact your local legislator and let them know that literacy is an important issue to you; make your voice heard!

How can I be removed from the mailing list?

If you do not wish to receive any mail from NCFL, please let us know via our Contact Us form. Please include your full name and which communications you no longer wish to receive.

How can I unsubscribe from the email list?

All emailed communications from NCFL offer an “unsubscribe” option at the bottom of the page. Click on that link and follow the directions to unsubscribe from the email list.

How can I reduce the amount or frequency of mail that I receive from NCFL?

One way to cut back on mail sent to your household from NCFL is to reduce the number of solicitation letters we send to you. Consider making a monthly donation as an easy way to continue to donate to NCFL while cutting back on the mail you receive. Visit the Donate Now page to set up a monthly giving plan, or visit How to Support Family Literacy to learn more about this option.

How can I contact NCFL?

NCFL’s address is:

325 West Main Street
Suite 300
Louisville, KY 40202

Contact us via this website.

You can call us at (502) 584-1133, or send a fax to (502) 584-0172.