Administrative Assistant – FACE

Nov 21, 2018

The Administrative Assistant position for the Family and Child Education (FACE) program is responsible for various administrative support duties and responsibilities to assist the oversight of 49 FACE programs across the nation that are located in American Indian communities.  The person selected for this position will provide administrative support for project work activities, will correspond with program staff at the 49 FACE sites, will maintain inventory and processes, and will coordinate documents and reporting activities. This position will also communicate with sites via telephone and email messages as required.

NCFL envisions a world in which all families are provided opportunities to improve their lives and become strong contributors to society. We address our nation's literacy challenges by engaging family members in learning, with a primary focus on families living in poverty. To learn more about our nonprofit organization, please visit our website:

Duties and Responsibilities:

  • Maintains all records for the implementation of the FACE Program; including, but not limited to, program data, financial expenditures, project timelines, program reporting, program compliance, and assistance with other administration requirements.
  • Will respond to all FACE communications via phone and e-mail, under direction from program administration.
  • Orders and ships materials;
  • Assists with logistical planning for programs.
  • Proofs and edits program materials and publications.
  • Negotiates with vendors to acquire the most economical price for services like printing and shipping.
  • Schedules program meetings and provides all support needs for successful meetings.
  • Attends and assists with the annual National Families Learning Conference.
  • Functions as a contributing member of the FACE team and other teams, as assigned.
  • Performs other duties as assigned by management or executive leadership.

Standards of Performance:

  • Excellent organizational skills with the ability to work methodically, accurately and neatly.
  • Ability to work under stress and multitask to meet deadlines and remain focused to project completion.
  • Good understanding of administrative support concepts.
  • Interpersonal relationships which encourage openness, candor and trust, both internally and outside of NCFL.
  • Self-motivated, confident, and creative.
  • The ability to accurately proofread and edit documents.
  • Demonstrated excellence in both oral and written communication skills.
  • Accurate and timely completion of projects and/or reports.
  • Maintenance of company information in a confidential manner.

Education, experience and training:

  • A minimum of a High School Diploma or GED equivalent is required. An Associate Degree highly desired. Equivalent on-the job experience as an administrative assistant in an office environment may be substituted for the post high school education.
  • A minimum of three years’ experience in an administrative support office function.
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint) and ability to learn new software as necessary.  Experience with website maintenance a plus.
  • Ability to work within a team on-site and with remote staff.
  • Strong customer service skills are required.
  • Ability to travel minimally, but will attend conferences and seminars as required.

If interested, please apply online here, or visit our website, and click on Careers.

NCFL is an Equal Opportunity Employer and is committed to workplace diversity.  NCFL offers a competitive salary and benefits package.  For information regarding NCFL, visit our website at


Back to All Career Opportunities

NCFL Partners

Toyota Family Learning Program

Toyota, one of the nation's most successful corporations, began a partnership with NCFL in 1991. In addition to a commitment of more than $35 million, Toyota has also contributed a wealth of in-kind support — including advertising, planning and management expertise — to form one of the most progressive corporate/nonprofit partnerships in the nation.

Three major programs have been developed through the Toyota partnership based on the family literacy model of parents and children learning together. These models have influenced federal and state legislation, leveraged local dollars to support family literacy and led to successful programs being replicated across the country.

Read more about Toyota's commitment to communities

Dollar General Literacy Foundation

The Dollar General Literacy Foundation began partnering with NCFL in 2006. A signature effort of this partnership is the National Literacy Directory, a resource that launched in 2010 and strives to reach the 35.7 million adults ages 18-64 who do not have a high school diploma by guiding them to better-paying, more stable jobs.

The National Literacy Directory contains over 10,000 educational agencies located across the United States and has a dedicated toll-free number to help support those wanting to pursue educational opportunities in their communities.

Dollar General also provides support for development of NCFL’s innovative family learning resources centered on financial literacy and Parent and Child Together (PACT) Time®.

Go to Dollar General Literacy Foundation's website

PNC Grow Up Great

PNC Grow Up Great believes deeply in the power of high-quality early childhood education and provides innovative opportunities that assist families, educators and community organizations to enhance children's learning and development.

PNC Grow Up Great has partnered with NCFL since 1994 to advance early literacy and learning resources for vulnerable families. Current efforts supported by PNC include a collaborative initiative in two at-risk Detroit communities that engages families to support vocabulary development for children under age 5.

NCFL's work is also featured on the PNC Grow Up Great Lesson Center website. The Lesson Center includes over 100 free, high-quality preschool lesson plans and research-based instructional techniques and strategies. All lesson plans contain Home/School Connections printouts, in English and Spanish, to help families extend and reinforce the learning at home.

PNC Grow Up Great

W.K. Kellogg Foundation

NCFL has partnered with the W.K. Kellogg Foundation since January 2016. The Foundation is currently supporting a dynamic two-generation family engagement initiative that expands NCFL's Family Learning model into select Head Start programs nationwide. NCFL's model presents an innovative way to support Head Start programs in meeting outcomes aligned with the Parent, Family, and Community Engagement Framework.

Visit the Foundation website

Better World Books

Better World Books selected NCFL as its domestic literacy partner in 2005 and has raised more than $1 million to support NCFL’s work and donated more than $15 million to support literacy and education efforts worldwide. Better World Books is a triple-bottom-line online bookstore, working equally for people, planet and profit. Each book purchased powers literacy across the world.

Better World Books’ support of NCFL has provided books and workshops to families after Hurricane Katrina, donated large book donations to literacy programs and families nationwide and fueled innovative family literacy and learning programs and resources in libraries, schools and community-based organizations. In addition to their work for literacy and education, Better World Books diverts books from landfills and offers carbon-balanced shipping.

Better World Books

Bill & Melinda Gates Foundation

In 2013, NCFL began a partnership with the Gates Foundation to ensure that our network of students, teachers, and families thrive among recent shifts in standards-based education. NCFL will leverage the unique strengths of our award-winning Wonderopolis® platform to build upon the growing teacher network that uses the resource for core daily instruction and as a basis for professional growth.

Foundation Website

Goodling Institute

NCFL has partnered with the Goodling Institute for Research and Family Literacy at Penn State University since 2001, working collaboratively to further research, professional development, and policy efforts for family literacy and intergenerational learning.

The work of this partnership includes, but is not limited to, a strong research strand at NCFL's national annual convening, the Families Learning Summit; advocacy for family literacy and learning to further support for and inclusion of family-focused education in new and ongoing legislation; and dissemination of the latest research, resources, information, and professional development opportunities for literacy and learning practitioners and advocates, including the Certificate in Family Literacy provided by the Goodling Institute.

Goodling Institute for Research and Family Literacy at Penn State University